On my recent trip to the French Alps it was great to find a restaurant with attentive staff and an understanding of how their previous experiences can be used to solve a customer problem even when you can’t actually stop the problem from happening and its not even your fault!! .

They spotted that one of our party had clearly forgotten her glasses and was having difficulty reading the menu – that full arm extension with the menu held as far away as possible is a bit of a giveaway! Discreetly the Maitre ‘D” popped over and offered a small selection of reading glasses that she had on hand for just such a situation, now that is experience by design;))